Conditions of Sale
The offer and sale of products on our website ("www.neonero.it") are regulated by these General Conditions of Sale.
Products purchased on www.neonero.it are sold directly by PVZ S.r.l (“NeoNero”) , Via Cassia 11/e -52047 - loc.Cesa Marciano della Chiana - Arezzo (AR) Italy , business register number, tax code and VAT number n.01873150518, fully paid share capital of Euro 100.000,00.
You can contact PVZ S.r.l for any information you require: contact our Customer Service department.
If you need additional information please go to the section Servizio Clienti. You can find information on orders, shipments, reimbursements and the return of products purchased on www.neonero.it.
Remember that you can always contact PVZ S.r.l by e-mail at the following e-mail address: [email protected]. For any information regarding legal matters consult the following sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.
Our sales policy
The Seller offers its products for sale on www.neonero.it and carries out its e-commerce business activities only in relation to end users who are “consumers”.
When we refer to "consumers" we refer to any natural persons who visit www.neonero.it for reasons that do not relate to any trade, business or professional activities they undertake.
f you are not a “consumer” we would invite you not to carry out commercial transactions on www.neonero.it.
In consideration of its sales policy, the Seller reserves the right not to fulfil orders received from persons who are not “consumers” , and in any case orders that do not comply with its Sales Policy.
These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.neonero.it, between www.neonero.it users and the Seller.
However, these General Conditions of Sale do not regulate the supply of services or sale of products by parties other than the Seller which can be reached on www.neonero.it through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we recommend checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or the conclusion of e-commerce transactions between www.neonero.it users and third parties.
How to finalise a contract with PVZ S.r.l.
In order to finalise a contract to purchase one or more products on www.neonero.it, you must fill in the order form and send it in electronic format via internet to the Seller, following the instructions.
The order form contains a link to the General Conditions of Sale and information and a summary of information on the essential characteristics of each product ordered. It also has the price (inclusive of all taxes or duties), methods of payment for purchasing products and the delivery options, shipping and delivery costs, the conditions for exercising your right of withdrawal, and how and when to return purchased products.
The contract is deemed to be finalised when the Seller receives the order form via internet, after checking the correctness of the data contained therein.
Before purchasing a product by sending the order form, you will be asked to carefully read the General Conditions of Sale and information on the Right of Withdrawal, to print a copy using the print command and to save or reproduce a copy for your personal use.
The order form will be stored in our database for the amount of time required to process your order, and in any case in compliance with the Law. You may access your order form by consulting the My NeoNero.
Before sending the order form you will also be requested to check and correct any errors made in entering the data.
Italian is the language that must be used to finalise a contract with the Seller. English language must be used if you enter the English web site.
Once a contract has been finalised, PVZ S.r.l shall deal with the purchase order.
The Seller may not process purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in those cases when products are unavailable. In these cases we will inform you by e-mail that the contract has not been finalised and that the Seller has not completed your purchase order, specifying the reasons. If the products featured on www.neonero.it are no longer available for sale at the time of your last access to the site or when you send an order form, the Seller shall promptly notify you of the unavailability of the products you ordered, or in any case will do so within thirty (30) days starting from the day after you sent in your order. If an order form has been sent and the product paid for the Vendor shall refund the amount you have already paid.
By sending in the order form via internet you unconditionally accept and undertake to comply with these General Conditions of Sale in your transactions with the Seller. If you do not agree with any of the terms in the General Conditions of Sale, please do not send us your order form for the purchase of products on www.neonero.it.
By sending the order form you confirm that you know and accept the General Conditions of Sale and the other information on www.neonero.it, also through links, including the General Conditions of Use, the Privacy Policy, and the information notice on the Right to Withdrawal.
Once the contract has been finalised, the Seller will send you a receipt of purchase by e-mail, containing all the information in the order form (see the General Conditions of Sale, the information notice on the Right of Withdrawal, the information on the essential product characteristics, the details of the price, the payment method and delivery costs).
Warranty and product prices
On www.neonero.it the Seller offer only products of quality. These products are distributed by PVZ S.r.l only after a rigorous quality control.
The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding similar products in the market. Only vintage products may be second hand and/or in a worn condition because of the particular nature of the product. In the description of each vintage product, PVZ S.r.l will specify the preservation conditions of the products if different from the standards set by the market.
The essential characteristics of products are shown on www.neonero.it in each product sheet. However, the pictures and colours of products offered for sale on www.neonero.it may not exactly correspond to the real products because of the effects caused by Internet browsers and computer monitors.
Product prices may be subject to updates. Check the final sale price before sending your order form.
Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.
All products have an identification tag attached with a disposable seal. Please do not remove the tag or seal from the purchased products, since they are an integral part of them.
If the right of withdrawal is exercised the Seller has the right not to accept the return of products without tags, damaged products, or products whose essential or qualitative characteristics have been altered.
Payment
You can follow one of the methods shown in the order form to pay for products and the shipment costs.
If paying by credit card, financial information (for example, the credit / debit card number or the expiration date) will be sent by encrypted protocol to Paypal, which provide remote electronic payment services, without third parties in any way having access to the data. Also, such information will never be used by the Seller except to complete the procedures regarding your purchase and to issue refunds in the event of any returns if you exercise your right of withdrawal, or unless it is necessary to prevent or report the committing of fraud on www.neonero.it to the Police.
Shipment and delivery of products
To obtain information on your specific shipping, you will receive an e-mail with the tracking number of your shipping order, soon after you will have place your order to the Seller.
Customer support
You can request any kind of information through our assistance services: contact our Customer Service department via e-mail at [email protected].
Right to withdraw
You have the right to terminate your contract with the Seller, without any penalty and without giving any reason, within ten (10) working days from the date of receiving the goods on www.neonero.it. It is not possible to exchange the garment purchased with another one.
You must use the Return Form in order to withdraw from the contract. The Return Form will be sent to you after your request at [email protected].
If you decide to withdraw, you must return the products to the Seller by delivering them to the courier for shipment within ten (10) working days starting from when you received the goods.
The only costs you are responsible for are those charged to you to return the products you purchased.
Should you decide to use the courier indicated by the Seller in the form provided, you will not, however, pay the costs for returning the products directly. The payment of the costs to return purchased products will be paid directly by the Seller on your behalf, which will release you from any obligation to pay the shipper. In order to pay for the refund costs the Seller will withhold a sum equal to the costs incurred for shipping and delivering the products to you. Also, as soon as the purchased products have been delivered to the courier shown in the Return Form, the Seller will release you from any liability for loss or damage to products during transportation.
Should you decide to use a courier other than the one indicated by the Seller in the Return Form, you will instead have to pay the costs of returning the products directly. In this case we will also refund the cost previously incurred for the delivery of the purchased products to your home. However, you will be liable for any loss or damage to the goods during transport.
As well as the need to comply with the terms and conditions described in paragraphs 7.1, 7.2, 7.3 and 7.4, the Right to Withdraw is correctly exercised if the following conditions are fully satisfied:
a) the Return Form must be properly completed and sent to the Seller within ten (10) working days from the receipt of the goods;
b) products should not be used, worn, washed or damaged;
c) the label must still be attached to products with the disposable seal that forms an integral part of the goods;
d) products must be returned in their original packaging;
e) the returned items must be delivered to the Seller in one single delivery. The Seller, in fact, reserves the right not to accept the items of a same order, returned and delivered in different moments;
f) returned items must be delivered to the courier within ten (10) working days from the date you received the products.
f the right to withdraw is exercised by following the procedures and time limits specified in this paragraph 7, the Seller shall refund the amounts paid for the purchase of products in accordance with the prescribed procedures and deadlines.
The money will be repaid in the shortest possible time and in any event within forty (40) days from the date on which the Seller became aware of the exercise of your right of withdrawal. We will start the reimbursement procedures once we have checked the correct completion of the terms and conditions stated above, as defined in paragraph 8.
Should the procedures and terms for the exercise of your right of withdrawal, as specified in this paragraph, not have been complied with, you will not be entitled to reimbursement of sums already paid to the Seller. However, at your expense you may re-obtain the products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products in addition to the sums already paid for their purchase.
Refunding times and procedures
After the products have been returned, the Seller shall check the conformity of the terms and conditions defined in paragraph 7. Should the checks show that the conditions have been satisfied, the Seller shall send you confirmation of acceptance of the returned products via e-mail.
Whatever payment method you used, the refund will be carried out by the Seller as soon as possible, and not later than forty (40) days from the date on which the Seller became aware of the exercise of your right of withdrawal, after verification of compliance with the procedures relating to your right of withdrawal and acceptance of the returned products.
If the right of withdrawal is exercised and the recipient of the products shown in the order form is different from the person who paid for their purchase, the Seller will refund the amount paid to the person who made the payment.
The Seller has selected as couriers you should use for the return of the products TNT, DHL or SDA (www.brt.it). You can return the products to the Seller through the above mentioned couriers, using the pre-printed sticker attached to the package containing the product, without directly paying the delivery costs. In fact, in accordance with the procedures and deadlines for exercising the right of withdrawal, this method enables direct payment of the cost of returning purchased products by the Seller on your behalf, releasing you from any obligation of payment to the courier. This method also allows you to trace the package at all times, releasing you from any liability in case of loss or damage of the products during transport.
If you decide to use a different courier from the one indicated by the Seller for product returns, you will have to pay the costs directly and you will remain liable for loss or damage during transport, in accordance with the procedure and deadline prescribed for exercising the right of withdrawal.
Privacy
You can obtain information on how we process your personal data by accessing the Privacy Policy area.
Also, if you have not already done so, please read the General Conditions of Use which contain important information on how we process the personal information of our users and the security systems we use.
For further information on our Privacy Policy you can contact the following e-mail address: [email protected], or write to the registered office of the Seller: PVZ S.r.l Via Cassia 11/e -52047 - loc.Cesa Marciano della Chiana - Arezzo (AR) Italy.
Applicable law and settlement of disputes
These General Conditions of Sale are governed by Italian law and in particular by Italian Legislative Decree no. 206 of 6 September 2005, the Consumer Code, with specific reference to legislation on remote contracts, and by Legislative Decree no. 70 of 9 April 2003 on certain aspects of electronic commerce.
Any disputes will be exclusively dealt with under the jurisdiction of the Court of Arezzo.
Amendments and updates
The General Conditions of Sale may be amended on a case-by-case basis because of regulatory changes. The new General Conditions of Sale will come into force on the date they are published on www.neonero.it
General Conditions of use
Welcome to our website ("www.neonero.it"). Access to and use of www.neonero.it are regulated by these General Conditions of Use. Access to and use of this website as well as the purchase of products on www.neonero.it require the reading, understanding and acceptance of these General Conditions of Use.
The products purchased on www.neonero.it are sold directly by PVZ S.r.l ("NeoNero"), Via Cassia 11/e -52047 - loc.Cesa Marciano della Chiana - Arezzo (AR) Italy , business register number, tax code and VAT number n.01873150518, fully paid share capital of Euro 100,000,00.
If you need help please contact [email protected]. Remember you can always contact PVZ S.r.l by e-mail: [email protected]. For further legal information, please read the www.neonero.it General Sale Conditions, Return Policy and Privacy Policy.
PVZ S.r.l may amend or simply update all or part of these General Conditions of Use. Changes and updates to the General Conditions of Use shall be notified to users on the www.neonero.it Home page once they have been decided upon, and will be binding once published on the website in the aforesaid section.
We therefore invite you to regularly visit this section to read the most recent and updated www.neonero.it General Conditions of Use. Should you not agree, in whole or in part, with the General Conditions of Use of www.neonero.it, please do not use our website.
Access to and use of www.neonero.it, including the display of web pages, communicating with PVZ S.r.l, the ability to download product information and purchase products on the website, are activities carried out by our users exclusively for personal reasons unrelated to trade, business or for professional reasons.
Remember that you will be the only one responsible for the use of www.neonero.it and its content. In fact, PVZ S.r.l shall not be held responsible because this use does not comply with applicable laws, or the improper use of the website and its content by any of its users, without prejudice to the PVZ S.r.l’s liability for fraud or gross negligence.
In particular, you will be solely responsible for the communication of information and incorrect data, or false information, or data regarding third parties, without them having given their consent, as well as the improper use of the aforesaid information.
Lastly, since any material a user downloads or otherwise obtains through the selected use of the service is at his/her risk, any liability for damage to computer systems or data loss resulting from downloading is the responsibility of the user and cannot be attributed to PVZ S.r.l. PVZ S.r.l disclaims all liability for any damage resulting from inaccessibility to the services on the website or from damage caused by viruses, corrupted files, errors, omissions, interruptions, deletions of content, network problems, problems regarding providers or telephones and/or computers, from unauthorised access, the alteration of data, and the failure and/or malfunctioning of the electronic equipment of users.
Users are responsible for the safekeeping and proper use of personal data, including credentials that allow access to reserved services, and any injury or damage that may be incurred by PVZ S.r.l or third parties as a result of improper use, loss, or removal of the aforesaid information.
Privacy Policy
Please carefully read the Privacy Policy which applies even in cases where users access www.neonero.it and use the relevant services without buying any products. The Privacy Policy will help you to understand how www.neonero.it collects and uses your personal data and for what purposes.
Intellectual Property Rights
The content of www.neonero.it, for example, works, pictures, photos, dialogue, music, sounds and videos, documents, drawings, figures, logos and any other material in any format, published on www.neonero.it, including menus, web pages, graphics, colours, patterns, tools, fonts, website design, graphics, layouts, methods, processes, functions and software that are part of www.neonero.it, are protected by copyright and all other intellectual property rights of PVZ S.r.l and other holders of rights. Reproduction of the content of www.neonero.it, in whole or in part, in any form, is forbidden without the express written consent of PVZ S.r.l.
PVZ S.r.l has the exclusive right to authorise or prohibit reproduction that is direct or indirect, temporary or permanent, in any manner or form, in whole or in part, of www.neonero.it and its content. With regard to the use of www.neonero.it, users are only authorised to view the website and its content. Users are also authorised to carry out all other acts of temporary reproduction, which are not financially significant, which are considered transient or incidental and an integral part of the essential viewing of www.neonero.it and its content, and all other browsing operations on the website that are only carried out for the legitimate use of www.neonero.it and its content.
Instead, users are not authorised to carry out any reproduction in any media, in whole or in part, as to www.neonero.it and its content. Any reproduction must be authorised by PVZ S.r.l, on a case-by-case basis, or where appropriate, by the authors of individual works contained on this website.
Such reproductions shall be carried out for lawful purposes and without infringing copyright and other intellectual property rights of PVZ S.r.l and the authors of the works contained on this website.The authors of individual works published on www.neonero.it may at any time exercise their right to claim authorship of their works and to object to any deformation, distortion, or other modification of their works, including any acts that damage them, or that are prejudicial to their honour or reputation.
You agree not to infringe the copyright of the artists who have chosen to publish their works on www.neonero.it or who have worked with www.neonero.it for the creation of new forms of expression and artistic works intended for publication, even if not exclusively on our website, or else which form an integral part of it. Also you are not under any circumstances entitled to use, in any manner or form, the content of the website and any individual work protected by copyright or other intellectual property rights. For example, you cannot alter or otherwise modify the content and the protected works without the consent of PVZ S.r.l, and where applicable, of the individual authors of the works published on www.neonero.it.
Trademarks and domain names
PVZ S.r.l is the exclusive owner of the logos and registered trademark and "neonero.it" and of any other sign which includes the word "NeoNero" and the domain name "neonero.it". All the other distinctive signs that regard products sold on www.neonero.it and which are present on this website are registered trademarks of their respective owners and are used within www.neonero.it for the sole purpose of distinguishing, describing and advertising products for sale on www.neonero.it PVZ S.r.l and all other holders of registered trademarks have the right to the exclusive use of the trademarks they respectively own. You are not authorised, without the consent of PVZ S.r.l and of any other owner of the registered trademarks posted on the web site, to use such trademarks for distinguishing products or services. Any use of these trademarks that does not comply with the Law is forbidden, since it is unauthorised, and it has severe legal consequences. No permission is in any way given to use those trademarks and any other distinguishing features present on www.neonero.it to take unfair advantage of the distinctive character or reputation of these trademarks or that may be detrimental to them or their proprietors.
Links to other websites
www.neonero.it contains hyperlinks (the "links") to other websites which may have no connection with www.neonero.it or PVZ S.r.l, and it does not control or monitor the activities of these websites or their content.
PVZ S.r.l cannot be held responsible for the content of these sites and the rules they follow with regard to your privacy and the processing of your personal data during your browsing activities.
Therefore, we would ask you to please be careful when you access these web sites through links provided on our website and read their General Conditions of Use and privacy rules. In fact, please note that these www.neonero.it General Conditions of Use and Privacy Policy do not apply to websites operated by other people different from PVZ S.r.l.
www.neonero.it provides links to other Web sites exclusively to help its users in searching and browsing and to allow links to other websites on the Internet.
The enabling of such links does not imply any recommendations or suggestions by PVZ S.r.l in relation to accessing and browsing these websites, nor any guarantee as to their content, services or goods provided by them and sold to Internet users.
Content warnings
PVZ S.r.l has made every effort to prevent the publication on its web site of content describing or representing situations of physical or psychological violence, or situations which, according to the sensitivity of www.neonero.it users, may be deemed to violate civil convictions, human rights and the dignity of persons, in all its forms and expressions.
In any case, PVZ S.r.l does not guarantee that the content of the website are appropriate or legal in other countries outside of Italy.
However, if such content are deemed to be unlawful or illegal in some of these countries, please do not access our website, and if you in any case choose to do so, please note that your decision to use the services provided by www.neonero.it are your exclusive and personal responsibility.
PVZ S.r.l has also taken every precaution to ensure its users that the content of www.neonero.it are accurate and do not contain incorrect or out of date information in relation to the date of their publication on the website, and as far as possible, after the publication date.
However, PVZ S.r.l does not take any responsibility towards users for the accuracy and completeness of the content published on by PVZ S.r.l on its web site, except for its liability for wilful misconduct or gross negligence and except as otherwise provided by the Law. PVZ S.r.l also cannot guarantee to users that the website will operate continuously, without interruptions and errors or failures due to Internet connections.
For any problems encountered in the use of our website, please contact the following e-mail address: [email protected]. There will be a person of PVZ S.r.l in charge who will be at your disposal to provide assistance and help to restore the functionality of your access to the website, where this is possible.
Similarly, you should contact your Internet service provider or check that each device used to connect to the Internet and access web content is correctly enabled, including your Internet browser.
Although PVZ S.r.l will try to do everything possible to ensure continued access to its website, the dynamic nature of the Internet and its content may not allow www.neonero.it to operate without suspensions, interruptions or discontinuity due to work carried out for the updating of the website.
PVZ S.r.l has implemented technical and organisational measures to safeguard the security of its services on www.neonero.it, the integrity of traffic data and electronic communications in relation to the forms of use and forbidden cognition, and to prevent risks of loss, destruction and loss of confidential and non-confidential data that concerns users who browse www.neonero.it, as well as unauthorised access, or access to data and information that is obtained by infringing the Law.
Our sales policy
PVZ S.r.l has implemented its own trade policy; its mission is to sell products through its services and its website solely to "end consumers", meaning by this term individuals acting on www.neonero.it for purposes outside of their trade, business or profession.
Unless you are a consumer, please do not use our services to buy products on www.neonero.it. PVZ S.r.l have the right not to accept purchase orders from persons who are not consumers, and any other purchase order that does not conform to the General Conditions of Sale and these General Conditions of Use.
Applicable law and jurisdiction
These General Conditions of Sale are governed by Italian law and in particular by Italian Legislative Decree no. 206 of 6 September 2005, the Consumer Code, with specific reference to legislation on remote contracts, and by Legislative Decree no. 70 of 9 April 2003 on certain aspects of electronic commerce.
Any disputes will be exclusively dealt with under the jurisdiction of the Court of Arezzo.